Financial Services

Reports within this resource cover the financial services industry at a time of economic growth and prosperity. Early reports show the lingering impact of the Great Depression and subsequent New Deal policies which broke up large financial institutions. A psychological research study on the selection of a new name for the Farm Bureau Insurance Companies was commissioned at a time when the company was still thought of by policyholders as “on my side”. Reports also demonstrate how the post-war financial industry emphasised savings, such as Five promising new avenues in stimulating increased savings with Savings and Loan Associations, while at the same time introducing innovations which made borrowing more acceptable, Proposal for a motivational research study aimed at creating leadership position for the American Express credit card plan.

Prudential Insurance Company of America sought out motivational researchers for employee training purposes, as shown in Tabulation sheet showing the raw data and computations for test 1: jobs associated with your insurance agent's personality and training. Financial institutions also turned to marketing firms to analyse the impact of television advertising, Creative analysis and ad test of Nationwide's football series of ads.

Advertising 23 Jan 1959 Memorandum
Advertising 19 Feb 1959 Report
Analysis and discussion of the evidence for our findings and recommendations Part I Dec 1960 Report
Analysis and discussion of the evidence for our findings and recommendations Part II Dec 1960 Report
Appendix of additional tables and interview data Dec 1960 Report
An approach to inflation Jan 1959 Report CLIOA
Attracting and holding members in the Humble Travel Club - a proposal for a two-phase motivation study Mar 1970 Proposal
Bericht über eine Befragung bei gehobener Privat- und Kommerzieler Kundschaft Mar 1979 Report
Bericht zu einem Copytest für die Aufina Kleinkredit- Werbekonzeption 1973 Feb 1973 Report
Bericht zu einer Motiv- und Marketingstudie über Versicherungen, Versicherungsgesellschaften und über das Idealimage der Secura Sep 1968 Report
Bericht zu einer Motivstudie über das Avanti-Punktsystem und die Avanti-Bücher Jul 1969 Report
Bericht zu einer qualitativen Erhebung über die Interessengebiete von Kindern und Jugendlichen zwischen 7-18 Jahren Feb 1985 Report
The California Physicians' Service: a psychological research study of its structure, function and effect Apr 1952 Report
Closing the gap Report
Comments of Farm Bureau Insurance ads 19 May 1955 Report Nationwide
The competitive strengths and weaknesses of County Trust in relation to consumer expectations and planning with regard to Westchester offices of New York banks / a problem analysis and proposal for a motivational research study Apr 1960 Proposal County Trust Company
Creative analysis and ad test of Nationwide's baseball series of ads Oct 1956 Report Nationwide
Creative analysis and ad test of Nationwide's football series of ads Jan 1957 Report Nationwide
A creative analysis and field testing of ad #3 of the new Virginia safety driver's campaign Aug 1956 Report Nationwide
A creative analysis and field testing of ads #1 and #2 of the new Virginia safety driver's campaign Jul 1956 Report Nationwide
A creative analysis and field testing of ads #4, #5, #6 of the new Virginia safety driver's campaign Aug 1956 Report Nationwide
Creative analysis and proposal for a motivational research study on the corporate image of Traders Finance Corporation Limited Feb 1961 Proposal
A creative analysis of advertisement "If you want my honest opinion" May 1956 Report Nationwide
A creative analysis of advertising for the new Virginia safety driver's campaign Jun 1956 Report Nationwide
A creative analysis of the advertising series: "What you should know about your ____" 01 May 1956 Report Nationwide
A creative analysis of the competitive advertising and promotional problems of the Chemical Corn Exchange Bank Sep 1957 Report
A creative analysis of the "Fathers, 20 to 45" life insurance ad Jan 1957 Report Nationwide
A creative analysis of the Mercantile Bank advertising project Sep 1959 Report Mercantile Bank
A creative analysis of the Mercantile Trust ads Nov 1959 Report Mercantile Bank
Creative analysis of Nationwide's summer auto campaign Aug 1957 Report Nationwide
Creative analysis of Nationwide's upper New York State advertising campaign Apr 1956 Report Nationwide
A creative analysis of suggested names for a credit plan Jun 1959 Report Bank of Montreal
A creative memo on the subject of health and accident insurance advertising Apr 1955 Memorandum
A creative memorandum and problem analysis on Nationwide sales kits and folders Sep 1956 Memorandum Nationwide
Creative memorandum on the climate for savings Jun 1961 Memorandum Bank of Montreal
Creative memorandum on the sales and advertising problems of small loan departments Sep 1965 Memorandum
A creative memo…"Insurance and the life book" Aug 1957 Memorandum Nationwide
A creative problem analysis and proposal for a motivational research study for Society for Savings and Society National Bank Aug 1957 Proposal
A creative problem analysis of the adman's course of the Nationwide experimental program Aug 1957 Report Nationwide
A creative problem analysis of eleven Nationwide television commercials May 1956 Report Nationwide
A creative problem analysis of Nationwide's Virginia safety campaign advertising Feb 1956 Report Nationwide
Creative problem analysis of suggested names for a credit plan May 1959 Report Bank of Montreal
A creative research analysis of "Minutes" Mar 1956 Report Nationwide
A creative research memo on motivations involved in choosing between a savings and loan association and a bank for a savings account Nov 1956 Memorandum
A creative research memo on the motivations which influence "saving" and the selection of a savings institution Aug 1958 Memorandum
A creative research study of "your Nationwide representative's pledge of service" Aug 1957 Report Nationwide
Credit plan 25 May 1959 Memorandum Bank of Montreal
Decreasing the frequency of accidents - proposal for a motivation study on effecting attitudinal and behavioral changes Apr 1970 Proposal
Do You Know, Mr. Manager…? Treatment of a psychological sales training film Apr 1948 Supporting Material
Eine qualitative Untersuchung zum Problem des Coupon-Rucklaufes Aug 1972 Report
The emperor's new clothes: a study and analysis of Nationwide's internal "psychological structure" Nov 1956 Report Nationwide
Evaluation of advertisement for the Nationwide Insurance Company Jan 1965 Report Nationwide
Executive summary of a motivational research study of certain aspects of the merger of the Society for Savings and Society National Banks Jul 1958 Report
Farm Bureau ad test Sep 1955 Report
Farm Bureau Insurance Companies 20 Aug 1953 Letter
Farm Bureau Insurance Companies 25 Nov 1953 Letter
Filter-Test Sep 1974 Report
Final report on an MRS and marketing strategy study on building savings and loans Oct 1966 Report
Final report on an MRS and marketing strategy study on building savings and loans Oct 1966 Report
Five promising new avenues in stimulating increased savings with Savings and Loan Associations 1960 Supporting Material
"Five promising new avenues in stimulating increased savings with Savings and Loan Associations" - part I executive summary of our findings and recommendations Dec 1960 Report
Goals, strategy, tactics and operations - a memorandum Nov 1966 Memorandum Bankers Trust
Grundlagenstudie und Leserschaftsanalyse über die Publikationen der Schweizerischen Bankgesellschaft Dec 1971 Report SBG
A guide to the verbal final report of banking motivations in the Cleveland area as they relate to Society for Savings and Society National Bank Sep 1958 Report
Guideposts for new Nationwide advertising 18 Mar 1959 Memorandum Nationwide
Implications of New York Times report, December 9, 1960: "Advertising: Michigan Bank opens a drive against savings and loans" 21 Dec 1960 Memorandum
Increasing the CBT share of the corporate banking market: a motivational research study Oct 1973 Report The Connecticut Bank and Trust Company (CBT)
Increasing the CBT share of the municipal finance banking market: a motivational research study Apr 1975 Report The Connecticut Bank and Trust Company (CBT)
Increasing GEICO's share of the market in the 1970's - a proposal for a motivation study Mar 1970 Proposal
Increasing the market for Beneficial Finance's services - a proposal for a motivation research study Aug 1970 Proposal Beneficial
An interim progress report on Nationwide Insurance Company's decal research project Report Nationwide
Leonard Davis & Co., Inc. 16 Sep 1960 Letter
Letter amending Proposal 25 Sep 1957 Letter
Letter of proposal to the Bankers Trust Company 27 Apr 1966 Letter Bankers Trust
Letter proposal - Franklin Savings and Loan Association 02 Sep 1959 Letter
Letter proposal re: testing Nationwide ads 06 Apr 1959 Letter Nationwide
Letter-proposal re: final phase of research study 06 May 1959 Letter
Letter-proposal to Equity Life Insurance Company 04 Mar 1958 Report
Letter-proposal to Old Equity Life Insurance Company 24 Mar 1958 Proposal
Memo on the advertising presentation of Nationwide Insurance Company 26 Jun 1958 Memorandum Nationwide
Memo on Bankers Life and Casualty Company 05 Oct 1951 Memorandum
Memo on Farm Bureau name change series 23 May 1955 Memorandum
Memo on school savings program of the Society National Bank of Cleveland 29 Oct 1959 Memorandum
Memo on "why people give donations?" Dec 1955 Memorandum Nationwide
Memo re: scope of study 17 Feb 1959 Memorandum
Memorandum on a revised study proposal 17 Aug 1959 Memorandum American Express
Memorandum regarding a study to determine what specific steps Connecticut Bank and Trust Company might take to increase its share of the commercial banking market 06 Apr 1973 Memorandum The Connecticut Bank and Trust Company (CBT)
Motiv- und Kommunikationsstudie über die "Information" Zeitung für Mitarbeiter der Schweizerischen Bankgesellschaft Oct 1972 Report
Motiv- und Marketingstudie über das Image der Zuger Kantonalbank Dec 1972 Report
Motiv- und Marketingstudie über das Sparen und das Image der Kantonalbanken Aug 1970 Report
A motivational memo on the impact of the Nationwide decal Nov 1955 Memorandum Nationwide
A motivational pilot study on convention travellers protection policies Nov 1960 Pilot Study
Motivational research and MRP 12 Mar 1957 Letter Prudential
A motivational research report on the sales, advertising and promotional problems of Old Equity direct-mail health and accident insurance Jan 1959 Report
A motivational research study for the proposed Franklin Federal Savings and Loan Association Jun 1960 Report Franklin Federal
A motivational research study for Society for Savings and Society National Banks, Vol. I Nov 1958 Report
A motivational research study for Society for Savings and Society National Banks, Vol. II Nov 1958 Report
A motivational research study for Society National Bank Mar 1960 Report
A motivational research study for Washington Federal Savings and Loan Association of Miami Beach Aug 1958 Report
A motivational research study of Christmas Clubs and banking Oct 1968 Report Christmas Club
A motivational research study of the image of Beverly Hills and the factors influencing patronage patterns in that city May 1962 Report
A motivational research study on the corporate image of Traders Finance Corporation Limited Dec 1961 Report
Nationwide ad tests Mar 1959 Report Nationwide
The new bank customer: a motivational research study - statistical appendix, vol. II Apr 1971 Report
The new bank customer: a motivational research study - statistical appendix, vol. II Apr 1971 Report
The new bank customer: a motivational research study - statistical appendix, vol. II Apr 1971 Report
The new bank customer: a motivational research study - statistical appendix, vol. II Apr 1971 Report
The new bank customer: a motivational research study - statistical appendix, vol. II Apr 1971 Report
The new bank customer: a motivational research study - statistical appendix, vol. II Apr 1971 Report
The new bank customer: a motivational research study, vol. I Mar 1971 Report
New opportunities in the corporate banking market: a proposal for a motivational research study May 1973 Proposal The Connecticut Bank and Trust Company (CBT)
Notes on creative session with Dr. Ernest Dichter, February 20, 1967 in Philadelphia. Subjects: Beneficial Finance Company, York air conditioning, and Champale 20 Feb 1967 Report Champale; Beneficial; York
Outline of study for Society for Savings 16 Apr 1958 Letter
Personal Finance Company Report
A pilot study of consumer loans Jan 1967 Pilot Study Bankers Trust
Possible improvement and better use of "close the gap" policy holder meetings of the Farm Bureau 06 Jul 1955 Memorandum
Preliminary memo on indicated major changes (Farm Bureau Insurance Companies) 12 Jul 1955 Memorandum
Preliminary report: Comparison of three versions of an ad ending Apr 1948 Report
A problem analysis and proposal for a motivational research study aimed at consolidating and increasing membership in the National Association of Life Underwriters Nov 1959 Proposal NALU
A problem analysis and proposal for a motivational research study on the effectiveness of the image of the New Jersey Bank and Trust Company Feb 1960 Proposal
A problem analysis and proposal for a motivational research study to determine how to stimulate increasing savings with Savings and Loan Associations through effective communications Dec 1959 Proposal
A problem analysis and proposal for a motivational research study to determine how to stimulate increasing savings with Savings and Loan Associations through effective communications Jan 1960 Proposal
A problem analysis and proposal on the institutional image of Savings and Loan Associations Jun 1958 Proposal
Problems and effectiveness of Nationwide's New York Times supplement Apr 1956 Report Nationwide
A progress report of a motivational research study for Washington Federal Savings and Loan Association of Miami Beach Jul 1958 Report
Progress report summary for a motivational research study on how to stimulate increased savings with Savings and Loan Associations through effective communications Jul 1960 Report
Proposal for basis study and study of rader analysis on publications issued by the Schweizerische Bankgesellschaft (SBG) (Swiss Banking Corporation) Proposal SBG
Proposal for a continuous research program on the business opportunities and problems of Savings and Loan Associations Jul 1959 Proposal
A proposal for a creative application of motivational research findings to "closing the gap" within the Farm Bureau Insurance Companies' organization Jun 1955 Proposal
Proposal for a motivational research study aimed at creating leadership position for the American Express credit card plan Jun 1959 Proposal American Express
Proposal for a motivational research study aimed at creating leadership position for the American Express credit card plan Nov 1958 Proposal American Express
Proposal for a motivational research study aimed at improving the competitive position of Beneficial Management Corporation Mar 1959 Proposal Beneficial
A proposal for a motivational research study for the Associated Cooperative Fire Insurance Companies Dec 1959 Proposal
Proposal for a motivational research study of the sales and advertising problems of life insurance and their implications for the New York Insurance Company Mar 1956 Proposal
Proposal for a motivational research study of the sales and advertising problems of savings & loan associations Oct 1955 Proposal
A proposal for a motivational research study of the sales and advertising problems of State Loan and Finance Company May 1956 Proposal
A proposal for a motivational research study on the banking climate in Canada Oct 1960 Proposal Bank of Montreal
A proposal for a motivational research study on the banking climate in Canada (revised) Oct 1960 Proposal Bank of Montreal
Proposal for a motivational research study on the new Nationwide decal 20 Sep 1955 Proposal Nationwide
A proposal for a motivational research study on the present position and future potential of Blue Cross-Blue Shield Sep 1963 Proposal Blue Cross; Blue Shield
Proposal for a motivational research study on the sales and advertising problems of Industrial Indemnity Company Feb 1955 Proposal
Proposal for a motivational research study on Savings & Loan Association (image, marketing trend, group advertising) 29 Dec 1965 Proposal; Letter
Proposal for a motivational research study to determine how to motivate people to save with Washington Mutual Savings and Loan Association Feb 1958 Proposal
Proposal for a motivational research study to determine why customers are not purchasing sufficient amounts of life insurance Oct 1957 Proposal Prudential
Proposal for a motivational research study to develop specific effective selling techniques for different customer groups Apr 1958 Proposal Prudential
A proposal for multi-stage motivational research services Sep 1971 Proposal
A proposal for a pilot motivational research study of the sales and advertising problems of American Investment Company Apr 1956 Proposal
Proposal for a pilot motivational research study of the sales and advertising problems of Bank Building & Equipment Corporation in metropolitan areas Sep 1955 Proposal
Proposal for a psychological research study of the main communication channels between the Farm Bureau Insurance Companies and its present and prospective policy holders 1954 Proposal
Proposal for a psychological research study of the main communication channels between the Farm Bureau Insurance Companies and its present and prospective policy holders Mar 1954 Proposal
A proposal for a psychological research study of the problems faced in planning an institutional advertising campaign for the United States Savings and Loan League Oct 1954 Proposal
Proposal for a psychological research study on the sales and advertising problems of the Bankers Life and Casualty Company Proposal
Proposal for a psychological study of the problems of Personal Finance Company Mar 1947 Proposal
Proposal for a research study on "what Americans want from the future" Apr 1954 Proposal
Proposal for a study on the operations of the Beneficial Finance Company 30 Jan 1959 Proposal Beneficial
Proposal for a study to assist banks in attracting more money into savings accounts and checking accounts 20 May 1970 Proposal
Proposal for testing Prudential TV commercials 20 Nov 1958 Proposal Prudential
Proposal: a motivational research study into young people's attitudes towards current bank accounts Feb 1967 Proposal National Provincial Bank
A psychological analysis of an advertising campaign of the Institute of Life Insurance Companies May 1948 Report
The psychological effectiveness of a New England Mutual Life advertisement / a research report Jun 1959 Report
A psychological research study for the Personal Finance Company Nov 1947 Report
A psychological research study on the effectiveness of eight Bank of America advertisements c.1952 Report Bank of America
A psychological research study on the selection of a new name for the Farm Bureau Insurance Companies Dec 1953 Report
Reactions to nationwide information insurance ads Supporting Material Nationwide
Reader reactions to the "conventional" and to the "different" approaches in advertising Aug 1955 Report Nationwide
Report on a creative analysis and ad test of the "close up of eyes" series Dec 1957 Report Toronto-Dominion Bank
A report on the motivating response patterns to ten Prudential commercials Jul 1959 Report Prudential
Report: motivating young people towards current account usage Jul 1967 Report National Provincial Bank
Savings institutions 19 Sep 1960 Supporting Material
Social maturity test developed for the Equitable Life Assurance Society 1950 Report
Studies: banking panel 05 May 1971 Supporting Material
Successful banking in the 1970s - a proposal for a motivation research study May 1970 Proposal
Summary of main findings to date Aug 1961 Report
Summary of a preliminary motivational research study for Society National Bank Nov 1959 Report
Supplementary memo on field testing of new names for Farm Bureau Insurance Companies Jan 1954 Memorandum
Tabulation sheet showing the raw data and computations for test 1: "jobs associated with your insurance agent's personality and training" 28 Jul 1960 Letter Prudential
Triggers, trends and typologies - proposal for a motivational research study of Christmas Club members Apr 1968 Proposal Christmas Club
Understanding and selling more effectively to the potential Prudential life insurance buyer, vol. I Jul 1960 Report Prudential
Understanding and selling more effectively to the potential Prudential life insurance buyer, vol. II Jul 1960 Report Prudential
Understanding and selling more effectively to the potential Prudential life insurance buyer: an executive summary Aug 1960 Report Prudential
United States Savings and Loan progress report - tables 1-18 Jun 1960 Report
United States Savings and Loan progress report - tables 1-18 Jun 1960 Report
The use of motivational research in finding answers to the sales and advertising problems of life insurance 10 Feb 1955 Report
Vorschlag für eine Motiv- und Marketingstrategie-Studie über die psychologische Problematik des Sparens sowie des Bausparens Verbunden mit einer Analyse der Bausparkassen-Gemeinschaftswerbung c.1965 Proposal Deutscher Sparkassenverlag
Vorschlag für eine qualitative Untersuchung zum Problem des Coupon-Rucklaufes 17 Jan 1972 Proposal
Vorschlag zu einer Motiv- und Kommunikationsstudie über die "Information" Zeitung für Mitarbeiter der Schweizerischen Bankgesellschaft 21 Jan 1972 Proposal
Vorschlag zu einer Motiv- und Marketingstudie über das Image der Zuger Kantonalbank Jun 1972 Proposal
Vorschlag zu einer Motiv- und Marketingstudie über das Sparen und das Image der Kantonalbanken 09 Mar 1970 Proposal
Vorschlag zu einer Motiv- und Marketingstudie über die Einstellung der jüngeren Konsumenten zu Versicherungen und Versicherungsgesellschaften und über das Idealimage der Secura 06 May 1968 Proposal
Vorschlag zu einer Motiv- und Marketingstudie und zu einem Beratungsvertrag im Bereich Individualgeschäft May 1973 Proposal
Vorschlag zu einer Motivstudie über das Avanti-Punktsystem und Avanti-Bücher 14 Feb 1969 Proposal
Vorschlag zu einer Untersuchung der Aufina-Werbung (Pre-Test "Ein vernünftiger Kredit …") Oct 1972 Proposal
Zukunftsperspektiven des Bundesschatzbriefes Nov 1973 Report