Energy and Utilities

Oil, gas, coal, and water were among the key resources that fuelled 20th century economic expansion. Each resource was important in itself, but also in the generation of electricity. Economic expansion saw the rise of powerful energy firms and utilities companies in the United States, many of which solicited Dichter’s services to manage their image. A 1968 study entitled How to build a more compelling image with residential customers - a pilot study for Texas Electric Service Company is a good example – it also features a section on the American public’s “renewed faith in bigness”, suggesting pre-war suspicion of large corporationshad subsided.

Reports also look at the role of advertising in creating sales, highlighting the crossover between the automobile industry and oil in the process. French oil company Total commissioned a report on film and television advertising, Gas and oil film and television advertising in the United States for Total, and Associated Tideland Oil and Gasoline commissioned a report entitled, Creative analysis of the sales and advertising problems of oil and gasoline, which focused on how the gas station operates. In an example of how Dichter’s focus shifted to personal motivation later in his career, The Consolidated Coal Company of Pittsburgh commissioned a report entitled, Increasing the productivity of coal miners: a progress report in 1979.

21 answers for you - the voters of Paducah - on the proposal of the city of Paducah to acquire the KU electric system Supporting Material Kentucky Utilities
Additional descriptive language to accompany the Mobilgas and Mobiloil psychological survey c.1939 Report Mobilgas; Mobiloil
Analysis of California motorists' experience with butyl tires - an addendum to a psychological research study of consumer's response to experiences with Atlas butyl tires Dec 1958 Report Esso; Atlas
An attitudinal pilot study of the Esso home heat campaign c.1960 Pilot Study Esso
Bericht zu einem Pretest für eine Esso-Werbekampagne Feb 1973 Report Esso
Bericht zu einer Motiv- und Marketingstudie über das Benzintanken und die Markenwahl von Benzin und Öl Nov 1968 Report Esso
Bericht zu einer Motivanalyse von Tankstellen-Kunden Jan 1979 Report Esso
Bericht zu einer Motivstudie über die Problematik der Beziehungen zwischen Tankstellenbesitzer und Benzinlieferant Jan 1961 Report Esso
Bericht zu einer qualitativen Umfrage über die BP - Sonderaktion "Sie tanken - Wir danken" Jan 1968 Report
Blueprint for Action Mar 1961 Report Esso
The challenge of the 1970s: marketing Sunoco products in a rapidly changing society Nov 1971 Proposal
Consumer attitudes toward Super C markets: a pilot motivational research study Apr 1973 Report Super C
Cours d'instruction programmèe pour pompistes "Total", vol. I c.1965 Report Total
Cours d'instruction programmèe pour pompistes "Total", vol. II May 1966 Report Total
A creative analysis of the proposed Deep Rock advertising Report Deep Rock
Creative analysis of the sales and advertising problems of oil and gasoline Nov 1955 Report
Creative memorandum on gas Oct 1961 Memorandum
A creative problem analysis and proposal for a motivational research study for Imperial Oil Apr 1963 Proposal Imperial Oil
A creative problem analysis of the sales and advertising problems of Gaseteria service stations Sep 1955 Report Gaseteria
A draft proposal for a motivational research study of the sales and advertising problems of Imperial Oil Company of Canada Jul 1956 Proposal Imperial Oil
Etude de motivation sur les automobilistes indècis, les leviers immèdiats de l'argent, les besoins non satisfaits, vol. I May 1969 Report Total
Etude de motivation sur les automobilistes indècis, les leviers immèdiats de l'argent, les besoins non satisfaits, vol. II May 1969 Report Total
Executive summary of first interim report on the present position and future potential of White Rose in Canada 20 Dec 1960 Memorandum White Rose
Fortschrittsbericht einer Motivstudie über die mit dem Verkauf von Benzin und Öl in der Schweiz im Zusammenhang stehenden Probleme Nov 1960 Report Esso
Gas and oil film and television advertising in the United States for Total Apr 1963 Report Total; CFR
Guidepost analysis for a film on prestige for C. F. P. Nov 1962 Report Total
Hidden springboards and levers to motivate improved performance by Esso dealers and attendants to help narrow the gap between below-average and above-average dealers Oct 1959 Report Esso
How our general word-of-mouth findings specifically apply to Esso gasoline Mar 1958 Report Esso
How to build a more compelling image with residential customers - a pilot study Feb 1968 Pilot Study TESCo
How to start the Operation Green Light program for Consol Apr 1975 Memorandum
Increasing the productivity of coal miners: a progress report Feb 1975 Report Consol
Interim report / new service station design Jul 1960 Report Cities Service
Interim report on the present position and future potential of White Rose in Canada Dec 1960 Report White Rose
Interviewing Conoco station attendants 08 Aug 1952 Memorandum Conoco
Letter proposal re: the problem of highway station design 18 Mar 1958 Letter Esso
Letter proposal to Esso Standard Oil Company re: dealers and attendants 30 Apr 1959 Letter Esso
Letter proposal to Esso Standard Oil Company re: new station design 03 Aug 1959 Proposal Esso
Letter re: Deep Rock advertising 07 Nov 1958 Letter Deep Rock
Letter re: gas and oil memo 18 Nov 1955 Letter
Letter-memo re: 5 proposed Total gas ads based on research 03 Oct 1957 Letter CFR; Total
Memorandum on proposed Total butyl advertising Aug 1962 Memorandum Total; CFR
A motivational research study of the negro market for Esso gasoline, services and related products Oct 1957 Report Esso
A motivational research study of the sales and advertising problems of the Cities Service Company - executive summary Aug 1960 Report Cities Service
A motivational research study of the sales and advertising problems of the Cities Service Company, vol. 1 Aug 1960 Report Cities Service
A motivational research study of the sales and advertising problems of the Cities Service Company, vol. 2 Aug 1960 Report Cities Service
A motivational research study of the sales and advertising problems of Deep Rock Dec 1956 Report Deep Rock
A motivational research study of the sales and advertising problems of Total, a French oil and gasoline company Jan 1958 Report CFR; Total
A motivational research study on the present position and future potential of White Rose in Canada Aug 1961 Report White Rose
A motivational research study on the present position and future potential of White Rose in Canada, vol. I Mar 1961 Report White Rose
A motivational research study on the present position and future potential of White Rose in Canada, vol. II Mar 1961 Report White Rose
A motivational research study on the present position and future potential of White Rose in Canada, vol. III Mar 1961 Report White Rose
A motivational research study on productivity Mar 1975 Report Consol
A motivational research study on productivity Mar 1975 Report Consol
The motivations of word-of-mouth advertising / how advertising and word-of-mouth influence each other Jan 1958 Report Esso
MRP creative analysis of the motivating response patterns to three Esso television commercials Aug 1957 Report Esso
P.A.'s and blueprints for gasoline dealers 1959 Report Kerr-McGee
A pilot motivational research study on the sales and advertising problems of Gaseteria Apr 1957 Report Gaseteria
A pilot study in depth of company image and public relations - a motivational research proposal Sep 1967 Pilot Study TESCo
A pilot study in depth of sales and advertising problems - a motivational research proposal Sep 1967 Proposal TESCo
Plan for a motivational research study on the sales and advertising problems of Total Oil Products in South Africa and the Central African Federation Nov 1961 Proposal Total
Possible research approaches for an advertising and sales promotion program involving the selection of a company and/or a brand name for Liquifuels Limited's heating fuel oil containing additives 24 Apr 1957 Proposal; Memorandum
A progress memorandum for Cities Service Mar 1960 Memorandum Cities Service
Progress report on total May 1962 Report Total
Progress report to the Esso company on dealer meetings including new formula Esso Extra gasoline Jun 1958 Report Esso
Promoting better dealer relations: report of a motivational study Nov 1957 Report Esso
Promoting better dealer relations: supplement to final report Dec 1957 Report Esso
Proposal for a motivation research study on self-service gasoline stations Aug 1971 Proposal
A proposal for a motivational research study for Kerr-McGee industries Jun 1956 Proposal Deep Rock
Proposal for a motivational research study of consumer attitudes towards Butyl tires Jul 1958 Proposal Esso
Proposal for a motivational research study of dealer attitudes toward Esso Jun 1957 Proposal Esso
Proposal for a motivational research study on self-service gas stations Jun 1971 Proposal
Proposal for a motivational research study on Total gas 04 Jan 1957 Proposal CFR; Total
Proposal for a motivational research study on various problem areas of coal-miner motivations Sep 1974 Proposal
A proposal for a psychological research study on Halliburton products May 1954 Proposal Halliburton
Proposal for a psychological research study on the sales and advertising problems of Conoco gasoline and oil 1952 Proposal Conoco
Proposal for psychological research study on sales and advertising problems of Continental Oil, Co. Jul 1953 Proposal Conoco
A proposal for a research program on the negro market for the Esso Standard Oil Company 05 Apr 1957 Proposal Esso
Proposal for a research study to test the effectiveness of two alternate kinds of dealer meetings to present a new Esso product 23 Apr 1958 Letter Esso
Proposal for a study on the sales, advertising and marketing problems of Cities Service Company Dec 1959 Proposal Cities Service
Proposal for a study on undecided drivers and unsatisfied needs 02 Oct 1968 Proposal Total
Proposal on MRP testing 09 Apr 1957 Letter; Proposal Conoco
Proposal on Total Nov 1954 Proposal CFR; Total
A psychological research report on Esso dealer meetings introducing new formula Esso Extra gasoline Jun 1958 Report Esso
A psychological research study of consumer response to experiences with Atlas butyl tires Nov 1958 Report Esso; Atlas
A psychological research study on the role of the gas station in our modern culture and the advertising and promotion problems of the gas station Sep 1952 Report
A psychological research study on the sales and advertising problems of Conoco gas and oil 1952 Report Conoco
The psychology of gasoline and motor oil Nov 1955 Report
The psychology of gasoline and oil buying Jul 1940 Report
The psychology of gasoline – a brief analysis Jan 1940 Report
A quantitative validation of certain findings in a motivational research study for Esso gasoline, services and related products Jan 1958 Report Esso
Raffinerie de Provence 28 Apr 1960 Memorandum Total; CFR
Rapport de progrès d'une ètude motivationnelle concernant le recrutement dans le Bassin du Nord et du Pas de Calais Nov 1964 Report
Rapport dèfinitif d'une ètude motivationnelle concernant le recrutement dans le Bassin du Nord et du Pas de Calais May 1965 Report
Rapport dèfinitif d'une ètude motivationnelle concernant le recrutement dans le Bassin du Nord et du Pas de Calais May 1965 Report
Rapport d'une ètude motivationnelle concernant le programme de perfectionnement des pompistes de la compagnie Total Jul 1964 Report Total
Rapport d'une ètude sur l'opinion des automobilistes allemands, anglais et italiens sur la nouvelle marque Total Feb 1964 Report Total
Rapport d'une ètude sur l'opinion des automobilistes français a l'ègard de l'essence et de huiles Total Jul 1961 Report CFR; Total
Rapport prèliminaire d'une ètude sur l'opinion des automobilistes français à l'ègard de l'essence et de huiles Total Aug 1960 Report CFR; Total
A report on a survey for Total South Africa Nov 1962 Report Total
Research plan for gasoline brand association survey Proposal Mobilgas; Mobiloil
The role of The Esso Dealer in improving dealer relations: report of a motivational study Dec 1957 Report Esso
Schlussbericht einer Motivstudie über die mit dem Verkauf von Benzin und Öl im Zusammenhang stehenden Probleme Jan 1961 Report Esso
Schlussbericht über den Pre-Test für IPEX 67 Nov 1966 Report Beep and Peep
A second progress report on the private versus municipal ownership problems Sep 1960 Report Kentucky Utilities
Sobol Brothers gasoline station survey Jun 1940 Report
A study of the psychological and sociological functions of the gasoline station c.1939 Report
Summary memo on creative analysis of Oil Council campaign Aug 1957 Memorandum
Survey among gasoline buyers on the value of 1939 baseball broadcast advertising in the Socony-Vacuum New York City Division Aug 1939 Report Socony; Mobilgas; Standard; Sobol Bros.
Une ètude de recherche motivationnelle des facteurs qui sont responables de l'efficacitè des stations-services de Total Jul 1961 Report CFR; Total
Vorschlag zu einer Motivstudie über das Benzintanken und die Markenwahl von Benzin und Öl 12 Jul 1968 Proposal Esso
Vorschlag zu einer Motivstudie über die Voraussetzungen und psychologischen Auswinkungen der Bekämpfung der Karies mit "Anti - Karies - Zuckerwaren" Jul 1964 Proposal Total
Vorschlag zu einer qualitativen Umfrage bei Automobilisten und Tankstellenhaltern über die Sonderaktion "Verbilligte Artikel im BP- Autoshop" 20 Sep 1967 Proposal